Support

If you have any questions and queries please fill in the form below and send it.

You can also scroll down and read our Frequently Asked Questions before you send us a question just in case it has already been answered.

 

 


 

Contact Information

Address:
Foxercases
PO BOX 146
BOX HILL 3128
VICTORIA AUSTRALIA

email US customers: spn.blackberry@gmail.com
email UK customers: foxercases@gmail.com

Frequently Asked Questions

What products do you support?

At this current moment we support iPhone 4, iPhone 4S, iPhone 5, iPhone 5S & Samsung Galaxy S3, Samsung Galaxy S4 and Samsung Galaxy S5.

Will you support more devices?

We are looking to increase our product support range in the near future.

Are your products covered by a warranty?

We offer a 30 day money back guarantee from the day you purchased your product. If you are not happy with it all, we ask you to return it to the postal address and once it has been received your refund process will be done.

Do you ship international?

Yes, we ship everywhere around the world.

When do you ship?

  • Please note that our postal carriers are not open on weekends and are only available to ship from Monday – Fridays.
  • Handling time is usually within 1 business days and we ship out our items 1 day after payment has gone through.

How long does shipping take?

It varies from country to country, however the majority of our customers have given us feedback and that they have told us that they receive their items quick. Some range from 2 days, some receive the next day (in Australia) though typically, the maximum amount of days for the purchased product to arrive is around 14 business days.

What is your return policy?

  • We do not do any Refund or Merchandise Credit if you change your mind.
  • We do gurantee our customers safe delivery and if they item received is damaged, we request a photo to be sent of the damage to verify. Once our team members verify it, then we will process and send you a replacement.
  • Please Check the description details carefully before you purchase your product.

We sincerely hope every buyer is satisfied with the products they receive.

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